returns and exchanges




Thank you for shopping at polish&co !

We offer exchange only within the first 14 days of your purchase, if 14 days have passed since your purchase, you will not be offered a credit and/or exchange of any kind.

2 ways for easy return

Option 1:

  • Log into your customer account
  • Find the order you wish to return
  • Clicking the Return Items link
  • You must specify the Qty To Return, Return Reason, and Return Action.
  • Option to leave a message
  • You will receive an email confirmation.

Option 2:

  • Purchased without creating an account
  • Email with the purchase number and reason for the return.
  • RA number will be emailed to your email address.
  • Ship the merchandise in its original condition with the purchase order.
  • You are responsible for all shipping cost
  • You must write the RA# on the outside of the box (please do not ship the box without an RA number).
  • Credit will be issued once the product is returned and processed to the email address the order was placed.

Eligibility for Credit and Exchanges:

  • Your item(s) must be unused, with all tags attached, and in the same condition that you received it.
  • The item must be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.
  • Only regular-priced items may be returned, sale items cannot be refunded.
  • Beauty products and jewelry are FINAL SALE.
  • If the item(s) in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.