Policies / Returns & Exchanges

Policies / Returns:

By accessing, browsing and/or using this website, you acknowledge that you have read, understand and agree to be bound by these terms and conditions, including our Return and Exchange policy, and you agree to comply with all applicable laws and regulations. If you don't agree with these terms, please do not use our website.

  • This website is directed to adults; it is not directed to children under the age of 13. We operate our site in compliance with the Children's Online Privacy Protection Act, and will not knowingly collect or use personal information from anyone under 13 years of age.
  • You must be 18 years of age to purchase from this website.
  • We are required by law to charge sales tax on all orders shipped to addresses in North Carolina.
  • If you prefer not to use your credit card online, you may order by phone by calling us direct at 336-285-9911
  • Polish & Co. has accurately display the color to its best. Please note that monitors display colors differently based on their setting. Please feel free to contact Polish & Co. by phone for assistance.
  • Polish & Co. may cancel your order, or parts of your order due to not processing backorders. We will contact you via email and you will be refunded. Once the color is in stock we will notify you by email however your remaining order will be shipped.
  • We reserve the right to refuse to process an order due to suspected fraud, unauthorized and illegal activity. We also reserve the right to cancel any account and refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity.
  • We cannot ship to PO Boxes or A.P.O. Box Addresses. You must have a valid street address.
  • Polish & Co. ships international please contact us by email at info@polishandcompany.com.
  • If you are not satisfied with your purchase please contact us at ra@polishandcompany.com within 5 days of receiving your merchandise. Polish & Co will issue you a merchandise credit. We are not responsible for return shipping. Product cannot be more than ten (10%) used by volume for a complete merchandise credit.
  • Damaged or defective products should be reported immediately upon delivery by email at ra@polishandcompany.com or phone 336-285-9911 within 5 days of receiving merchandise. To assure a prompt resolution, a photo, please keep the box, packing materials and the damaged items for inspection by the carrier. Polish & Co is not liable for any injuries handling damaged product.

Steps in Returning Product

  • Email ra@polishandcompany.com with purchase number and reason for the return.
  • RA number will be emailed to your email address.
  • Ship the merchandise in the original condition and packaging with the purchase order.
  • You must right the RA# on the outside of the box (please do not ship the box without an RA number).
  • Send the box to Polish & Co., 236 S. Elm Street Suite F, Greensboro, NC 27401 ATTN: RETURNS
  • Credit will be issued once the product is returned.
  • Polish & Co. reserves the right to make changes to our policies at any time. We encourage you to periodically review our policies so that you will be informed.
  • All contents on this website texts, graphics, photo, logo, and images are owned by Polish & Co.
  • Polish & Co. may use cookies to help you personalize your online experience. Cookies are identifiers that are transferred to your computer's hard drive through your Web browser to enable our systems to recognize your browser. The purpose of a cookie is to inform us that you have returned to a specific location or page. If you register with our site, a cookie enables us to recall your specific information on subsequent visits. You have the ability to accept or decline cookies by modifying your Web browser; however, if you choose to decline cookies, you may not be able to fully experience the interactive features of the site.
  • We may utilize third parties that use cookies in the course of being served on our web site. No personally identifiable information you give us is provided to anyone for cookie use, so no one is capable of personally identify you with information on our web site.